At MRK Engineering Works, customer satisfaction is our top priority. We strive to ensure that all our products meet the highest quality standards. If you are not completely satisfied with your purchase, our return policy ensures a smooth and hassle-free process for returns, refunds, or exchanges.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the same condition as it was received.
- The item must be in its original packaging with all tags, manuals, and accessories included.
- Return requests must be initiated within 7 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for returns:
- Custom or personalized orders tailored to specific customer requirements.
- Perishable goods, hazardous materials, or flammable liquids and gases.
- Clearance or sale items marked as “non-returnable” at the time of purchase.
3. Return Process
- Step 1: Contact our customer service team at [[email protected]] to initiate a return request. Please provide your order number, reason for return, and proof of purchase (invoice or receipt).
- Step 2: Once the return is approved, you will receive instructions on how and where to send the item. The return shipping address will be shared during this step.
- Step 3: Pack the product securely and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- Step 4: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
4. Refund Policy
- Refunds will be processed within [ 7 business days] after the returned item has been inspected and approved.
- Refunds will be credited to the original payment method used at the time of purchase.
- In the case of COD orders, refunds will be processed via bank transfer or store credit.
- Please note that shipping fees are non-refundable, except in cases of defective products or errors made by MRK Engineering Works.
5. Exchanges
If you wish to exchange an item for a different size, color, or model:
- Please initiate a return request and place a new order for the desired item.
- Exchanges are subject to stock availability.
6. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [[email protected]]. We will arrange for a replacement or refund at no additional cost to you.
7. Cancellations
- Orders can be canceled within 4 hours of placement if they have not yet been shipped.
- Once an order is shipped, it cannot be canceled. However, you may initiate a return request after receiving the item.
8. Contact Information
If you have any questions or concerns regarding your return, please reach out to our customer support team:
- Phone: +91 07949096110 / +91 9913773269
- Email: [email protected]
